This Privacy Statement is provided by Cassidy e-Care Solutions Inc. to inform users about features of our website www.cassidye-care.com and how we use their information. In this policy Cassidy e-Care Solutions Inc. and its e-CareSmart platform if referred to as “we,” us” and “our”. As used in this policy the term “personal information” includes “personal information” as that term is defined in the Personal Information Protection of Electronic Documents Act (Canada) and may include “personal health information” as that term is defined in The Personal Health Information Act (Manitoba), or other applicable data protection legislation and regulations of other jurisdictions.
This Privacy Policy applies to the foregoing identified website, any microsite or mobile app existing now or in the future that is owned or operated by Cassidy e-Care Solutions Inc. We refer to the overall site and any micro-sites or mobile apps operated by Cassidy e-Care Solutions Inc. as the “e-CareSmart platform” which includes but not limited to medical news, reference content, clinical tools, applications, sponsored programmes, advertising, email communications, continuing medical education, market research opportunities and discussion forums, as the “Services.”
Cassidy e-Care Solutions Inc. is a digital health company based in Winnipeg, Canada.
You can choose whether or not you want to register as an e-CareSmart platform user and use the Services. If you do choose to use the Services, you must agree to the Web Site Terms and Conditions which is the contract between us and users of the Services.
By accepting the Web Site Terms and Conditions, you confirm that you have read and understand this Privacy Policy.
If you do not want us to collect, use or share information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services.
We may collect information about your use of our services, website(s), social media or when you request our services, or register for, interact with, or use our services or website(s), contact us for information, or respond to emails or other communications.
By accessing and browsing our website(s), you agree that we may collect, use and disclose any information we collect about you through our website as described in this Policy.
When you create an account and register to use the e-CareSmart network, you must provide certain personal information such as your name, address, phone number, email address, profession, and other information. You may choose to update or supplement the personal information that you provide time through your account information settings. When you use the e-CareSmart platform you may enter certain information concerning personal health care data information.
Our web server automatically collects visitor information in the form of the visitor’s domain or Internet Protocol (IP) address, as well as information about the pages being accessed, the date and time of your visit to our website(s), the documents that you view, the searches you performed, and the website you were on prior to visiting our website(s). We use this information to better serve visitors by managing our sites, diagnosing any technical problems, and improving the content of our website(s). We may also track your activity on other websites or our social media accounts that you visit.
For the transfer and receipt of certain types of sensitive information visitors may be re-directed to a secure server or another site.
We use only fair and lawful methods to collect Personal Information. We collect certain information from you for the purposes of fulfilling our mandated objectives. These purposes include:
Our use of Personal Information is limited to the purposes described in this Policy, unless we expressly tell you otherwise. We do not sell, trade, barter, exchange or disclose for consideration any Personal Information we have obtained from you.
As a general rule, we hold all information collected in strict confidence. Except in limited circumstances, we do not reveal this information to anyone unless you have expressly or implicitly authorized us to do so.
In such cases, we will secure agreement from any other organization that they will use the information we provide to them solely for the purpose of providing services to you or us. We will also secure their agreement, in writing, that they will not use, allow access to, or disclose, your Personal Information to any other party, except with your consent or where required to do so by law. We will also require that these organizations have appropriate physical, technical and organizational safeguards to protect your Personal Information.
We may transfer your Personal Information to various third-party suppliers for purposes of carrying out our activities, for example, suppliers of services to us. These parties are obligated to maintain your Personal Information in confidence and not to use or disclose it for unauthorized purposes.
There are circumstances where the use and/or disclosure of Personal Information may be justified or permitted, or where we may be obliged to disclose information without consent. These circumstances may include:
When this occurs, we will not disclose more information than is required.
By providing your Personal Information to us, you agree that we may collect, use and disclose it in accordance with this Policy and as otherwise permitted or required by law. However, we may seek your consent to use or disclose Personal Information after it has been collected in cases where we wish to use or disclose the information for a purpose not previously identified or expressed in this Policy. If you need to provide us with Personal Information about other individuals (such as your family members, health care providers or others, etc.), you represent and warrant to us that you have or will obtain their consent where required by law and prior to your disclosure to us. Consent is required for us to use and disclose the Personal Information of these individuals for the specific purpose(s) for which you made the disclosure.
WITHDRAWAL OF CONSENT
You may withdraw your consent to us collecting, using and disclosing your Personal Information at any time, subject to reasonable notice and any legal and/or contractual restrictions.
We will always endeavour to ensure that any Personal Information provided to us and in our possession is accurate, current and complete. If we become aware that Personal Information is inaccurate, incomplete or out of date, we will revise the Personal Information and, if necessary, use reasonable efforts to inform third parties.
We keep your Personal Information only as long as it is required for the reasons it was collected. This period may extend beyond the end of a client relationship with us, but it will only be held as long as it is necessary for us to communicate with you or to have sufficient information to respond to any issues that may arise. When we no longer require your Personal Information, we have procedures to securely destroy, delete, erase or convert it into an anonymous form.
We endeavour to maintain appropriate physical, procedural and technical security safeguards at our offices and information storage facilities to prevent any unauthorized access to, or loss, misuse, disclosure or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.
We further protect Personal Information by restricting access to those employees and others who need access to provide services or information. If any of our representatives misuse Personal Information, we will consider the act a serious offence for which we may take disciplinary action. If any individual or organization misuses Personal Information, we will consider it a serious issue and may take action up to and including terminating any agreement between us and that individual or organization.
We audit our procedures and security measures from time to time to ensure that they remain effective and appropriate.
A “breach of security safeguards” is defined as the loss of, unauthorized access to or unauthorized disclosure of personal information resulting from a breach of an organization’s security safeguards or from a failure to establish those safeguards. In case of a breach of security safeguards involving your Personal Information under our control, we will notify you and the appropriate Privacy Commissioner(s) if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to you, including physical, financial or reputational harm. We will also notify any other organization or government institution that can reduce the risk or mitigate the harm from the breach.
You have the right to access and review the Personal Information we hold about you subject to certain restrictions recognized in applicable laws. We will endeavour to provide the information in question within a reasonable time. When we will not or cannot disclose information, we will provide the individual making the request the reasons for non-disclosure.
Further information concerning this Policy and procedures may be obtained by contacting us as set out in the Contact Information section below. Despite our efforts, errors sometimes do occur. If you identify any Personal Information that is out-of-date, incorrect or incomplete, please contact us and we will make the corrections promptly. We will also use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us.
We will not charge you for verifying or correcting your Personal Information.
In browsing the Internet, you will encounter a technology called “cookies”, which are small data files that are saved to your device when you visit our website(s). These are commonly used to provide you specific information from a website, and to provide the website’s operator information about you. We may use both session cookies and persistent cookies. A session cookie is a temporary file which is only active while you are on the website and is erased once you close your browser. Unlike a session cookie, a persistent cookie is not deleted when you close your browser and will remain on your device indefinitely. These cookies are used to improve navigation on websites and to collect aggregate statistical information. This information may be used for advertising and marketing initiatives after you conclude your session on our website. The cookies may also track your activity on other websites or social media platforms that you visit after leaving our website. You may opt out of such tracking by adjusting the cookie settings on your browser.
Most Internet browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set yours to refuse cookies or to alert you when cookies are being sent. However, doing so may prevent you from accessing all or part of our websites or services. If you wish to disable cookies on your browser, or be prompted prior to a cookie being loaded, you can do so by adjusting your browser’s settings. Consult each individual browser’s “Help” feature for more information.
Web beacons are small graphic images or other programming code (also known as “web bugs”, “1×1 GIFs” or “clear GIFs”) used to keep track of your navigation through the website(s) and your electronic communication with us. We may include web beacons in our web pages and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes including, without limitation, to count visitors to our website, to monitor how users navigate the website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed. Web beacons may be used to collect certain personal information (for example, the email address associated with an email message).
An embedded script is a programming code that is designed to collect information about your interactions with our website(s), such as information about the links on which you click. The code is temporarily downloaded onto your device from our web server or a third-party service provider. The code is active only while you are connected to our website and is deactivated or deleted once you disconnect from the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other sites. This Policy only applies to Personal Information that we collect, use and disclose. We are not responsible or liable for the privacy practices of third parties, and we strongly recommend that you review their privacy policies before you disclose Personal Information to them.
From time to time, we may engage in digital campaigns. These efforts may include using emails and social media platforms to share information about our services, provide notices and share other information we believe may be of interest. When we do so, we respect all rules concerning use of emails and follow the protocols and procedures established by the social media platforms you use. You consent to us communicating with you by email and also working with your social media platforms in this manner. From time to time, we may use cookies to track emails you are opening and reading. You consent to us using your Personal Information to provide you with information, promoting our services and sending you announcements.
We may also use social media cookies to identify who are registered users of the following social media platforms: Facebook, Instagram, Twitter and LinkedIn. We may create customs audiences by matching our clients and members with users of social media platforms in order to deliver more useful information and content. (See Facebook’s Custom Audiences (https://www.facebook.com/business/a/custom-audiences) for more information.) All data matching takes place using secure one-way hash functions, such that no Personal Information of our users is provided to the social media platforms if the user is not already registered with the social media platform. You may opt out of communications via social media platforms. Note, however, that you cannot opt out retroactively. Note also that the following social media platforms allow their users to opt out of receiving third party communications:
Email is our preferred method of communicating with you and others. Unless you object, we may use unencrypted plain text or HTML-based emails when communicating with you. These emails, and other electronic communications from us, may contain information that is confidential or privileged, unless you instruct us not to send such information electronically. While we make every effort to secure all electronic communications within our control, there are inherent risks involved with exchanging information electronically. For example, third parties may accidentally or deliberately intercept this information. We are unable to accept responsibility or liability for any damages you may suffer as a result of the interception, alteration or misuse of information during electronic exchanges.
By using this website and providing us with Information, you consent to the collection, use and disclosure of the Information as specified in this Notice. You represent and warrant that you are lawfully authorized to consent to the collection, use and disclosure of information that you provide us about a third party. You will indemnify and save harmless us for all claims resulting from the collection use and disclosure of information about a third party that you provide us.
We have security measures in place to protect the misuse and unauthorized disclosure of the Information. For example, to protect the security of the Information during transmission, we use software which encrypts the Information. The internet is not a totally secure medium. We do not guarantee that its security measures will always be totally effective.
Upon request, we will give you access to the information collected about you that we have retained. Such requests should be directed to: info@cassidye-care.com
CHANGES TO THIS POLICY
From time to time, we may review this Policy. We reserve the right to change this Policy, and any of our policies or procedures concerning our practices for handling Personal Information, at any time and without any prior notice. Policy changes will apply to all information collected from the date of the change, as well as to existing information in our records.
PRIVACY CONCERNS
We will promptly respond to questions and concerns relating to our Personal Information handling practices and this Policy Privacy Policy, and do our utmost to resolve any concerns. In every instance, we will consider our obligations with respect to privileged information, as well as our separate obligations under applicable privacy legislation.
Please direct your questions or concerns to us at the Contact Information listed below.
Please contact us at: info@cassidye-care.com
Please note that if you contact us to assist you, we may need to authenticate your identity before fulfilling your request.
If we are unable to resolve your concerns to your satisfaction, you may contact the Privacy Commissioner of Canada by writing to:
The Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3